The Customer Experience and Support Team at Minnesota Power ensures the highest level of service and satisfaction for its 144,000 retail and 16 municipal customers. This team, led by the Vice President of Customer Experience & Engineering Services, manages customer interactions, supports account management, develops affordability and customer programs, and utilizes analytics to enhance service operations. They are dedicated to providing responsive, personalized support and maintaining strong relationships with strategic accounts and everyday customers alike.
Amanda Heimbach
Customer Care & Support Superv...
Angela Fulghum
Affordability Programs | Custo...
Dave Buhr
Strategic Account Manager
Frank Frederickson
Vice President - Customer Expe...
Jessica Hoy
Strategic Account Manager
Leah Peterson
Manager - Customer Analytics
Luann Lavalley
Director - Customer Service
Mike Braun
Customer Information Represent...
Thomas Otto
Strategic Account Representati...
Tina Koecher
Director - Customer Experience...
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