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Ahmed Maher Youssef is an accomplished Principal Advisor Enterprise Architect at the Ministry of Justice in KSA, specializing in designing transformative strategies for customer-centric government services. With extensive experience in consulting and management roles, Ahmed has held positions at top companies such as Devoteam, Nissan Gulf, Bain & Company, and Etihad Atheeb Telecom. Ahmed has a strong background in customer experience operations, contact center management, and strategic direction across various sectors, demonstrating expertise in digital transformation and CX strategies. Ahmed holds an MBA in International Management from Geneva Business School, a Graduate Diploma in Economics in International Development from The American University in Cairo, and a Bachelor’s Degree in Business Administration from Ain Shams University.