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Navid Khataei is a seasoned professional in customer experience and growth marketing, with extensive experience at Mindvalley since November 2015. Notable achievements include improving member engagement by 25% through targeted newsletters, reducing churn rates by 10% in a single quarter, and enhancing the company's NPS score by 17 points. Prior to Mindvalley, Navid held key analytical roles at UCSI Blue Ocean Strategy Consulting, where responsibilities included project management, proposal development, and fostering team growth. Navid holds an MBA from UCSI and a Bachelor's degree in Civil Engineering from Islamic Azad University.