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Amy Etheridge has a diverse work experience spanning over several companies and roles. Amy is currently the Director of Customer Success and Advocacy at NICE CXone, where they focus on turning customers into product heroes through the power of self-service and knowledge. Prior to this, they worked at MindTouch as the Director of Customer Success, Head of Customer Advocacy, and Customer Success Manager. At Peachjar, they served as a Senior Account Executive, leading digital flyer management systems for US school districts. Amy also held the position of Director of Sales at ABBYY USA, where they provided tools and technology for Governance, Risk Management, and Compliance. As an Account Manager at Mitek Systems Inc., they exceeded sales expectations and negotiated pricing resulting in additional revenue. Amy also worked as a Field Territory Manager at Rosetta Stone, collaborating with corporate accounts to implement online language learning. At Scantron, they were the Director of Sales managing a team of Account Executives and increasing sales through strategic planning. At Cardiff, an Autonomy Company, they pioneered direct sales and achieved significant revenue. Amy began their career as an intern at Southwestern College. Overall, they have a strong background in customer success, sales, advocacy, and territory management.

Amy Etheridge attended San Diego State University from 1988 to 1994, where they pursued a degree in International Business. Amy'sstudies included marketing, French, and European Studies. Prior to their university education, they obtained a high school diploma from University City High School, although the specific duration of their attendance is unknown. In terms of additional certifications, Amy Etheridge obtained the CSM Coaching certification from SuccessHACKER in March 2018.