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Shannon Robinson has been providing effective leadership as a Customer Service Centre Lead at Mind Australia Limited since October 2017. Shannon previously worked at Medibank from February 2013 to December 2016, handling the highest level of complaints as a Member Resolutions Case Manager and managing complex cases as a Member Advocacy Case Manager. Shannon's educational background includes a Bachelor of Arts in Psychology from Swinburne University of Technology and ongoing studies for a Master of Social Work at Deakin University.