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Harriet McDougall is a seasoned professional in design and service innovation, currently serving as the Lived Experience Service Design Lead at Mind Australia since September 2024. With a robust freelance career since 2008 through Harriet McDougall Design & Illustration, Harriet specializes in service design, strategic design, illustration, and graphic facilitation, working with notable clients such as Nous Group and Harper Collins. Previous roles include Strategic Design Lead at Rowboat Design and Access Clinician at headspace, among others, showcasing a strong emphasis on human-centered, inclusive, and trauma-informed design practices. Harriet's educational background includes a Master's in Counselling & Psychotherapy and a Bachelor of Arts in Design, equipping Harriet with a unique blend of skills in both design and mental health.