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Ratnesh Sharma is an experienced Product Manager currently working at Mimestream since February 2021. Prior to this role, Ratnesh held the position of Senior Technical Support Specialist at Upwork from October 2015 to May 2023, providing Level 2 technical support, acting as a liaison between clients and developers, and managing bug tracking and escalated tickets. Ratnesh also served as a Product Manager at AtomINC from January 2015 to May 2023, focusing on product features, bug management, and client communication, along with software quality assurance and testing. Earlier in career, Ratnesh worked as a Mobile Application Developer at IndiaNIC Infotech Ltd from August 2013 to June 2014, developing iOS applications and deploying them on the App Store. Ratnesh holds a Bachelor's Degree in Computer Science from Visvesvaraya Technological University, completed in July 2012.