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David Sutherby is a seasoned technical support professional with extensive experience in customer service and engineering across various companies. Currently serving as a Senior Customer Support Engineer at Mimecast since November 2020, David collaborates with the US Service Delivery team to assist global customers and partners, offering training and troubleshooting support. Prior roles include Senior Technical Support Engineer at Oracle, VOD Capacity Engineer at Comcast Cable, and Senior Technical Support Engineer at ARRIS, where David provided comprehensive support for advanced storage systems and video on demand products. With earlier experience as a Support Specialist at Motorola and a background in video operations with the Carolina Panthers, David possesses a strong foundation in technical support and engineering principles, complemented by a Master's degree in Broadcasting and Film Production from Boston University and a Bachelor's degree in Communications from the University of Massachusetts Amherst.