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Heidi Phillips-Fugett has a diverse and extensive work experience in the aviation industry. Heidi began their career as a Flight Attendant with United Airlines in 2004 and worked there until 2006. Heidi then joined Champion Air as a Flight Attendant from 2007 to 2009. In 2009, they transitioned to Private Principles as a Corporate Flight Attendant. In 2015, Heidi moved on to Million Air as a Corporate Contract Flight Attendant, and simultaneously worked as a Contract Corporate Flight Attendant for Yum! Brands. In 2016, they joined Gama Aviation as a Contract Flight Attendant. Additionally, in 2015, Heidi also worked with Aircare Crews Staffing. Prior to their aviation career, they worked as an Artist at Talk of the Town Art Studio in 2005.

Heidi Phillips-Fugett attended ALA Legal College from 1989 to 1991, where they obtained a Licensed Paralegal degree in the field of Legal Assistant/Paralegal. After that, they attended Shasta College but the exact duration and field of study are unknown. In addition to their education, Heidi also holds a certification in FACTS/AED/CPR, although the institution and the year of obtaining the certification are not specified.