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Paola Roa is a seasoned professional in commercial planning and internal processes, currently serving as a Commercial Planning Specialist at Millicom (Tigo) since July 2011. In this role, Paola defines and monitors the commercial planning process for the SME segment to achieve key performance indicators and enhance operational quality. Previous positions at Millicom included Internal Processes and Go To Market Specialist, where Paola focused on critical internal processes and new product development, and Mobile Financial Services Product Analyst, emphasizing financial product launches and compliance management. Paola began their career as a Trainee at CEMEX and holds master's degrees in Marketing and Commercial Management from EAE Business School and Universitat de Barcelona, along with a graduate degree in Industrial Engineering from Pontificia Universidad Javeriana.