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Jerry Osborne possesses extensive experience in service delivery management and IT process consulting, having held various leadership roles at multiple organizations. At Milestone Technologies, Inc., Jerry served as Service Delivery Executive and managed end-user services and contact centers. Previous roles include ITIL Service Desk Process Consultant at Sephora and ITIL Process Consultant at Black Creek Builder. Additionally, Jerry has a solid background in IT service management as demonstrated through managerial positions at AAA NCNU Insurance Exchange and AAA of Northern California, Nevada & Utah.