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Jessica Hales, MHA is currently serving as the Director of Quality & Compliance at PACE KC, where Jessica oversees the adherence to CMS guidelines and regulations. With a background in healthcare administration, Jessica has also held positions such as Quality Facilitator at Midland Care Connection, Inc., and Managed Care Coordinator at AETNA BETTER HEALTH OF KANSAS INC. Jessica's experience includes conducting assessments, care planning, and fostering relationships with mental health providers. Jessica's educational background includes a Master's degree in Healthcare Administration from Colorado State University Global and a Bachelor's degree in Philosophy from Henderson State University.