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Jennifer Ridley, SHRM-CP, serves as the Human Resources Director at Mid-Continent Public Library, a role held since September 2003. The library supports 800,000 residents in the greater Kansas City metro area. Prior experience includes serving as an Access Representative II at Children's Mercy Hospital from October 2012 to July 2018, where Jennifer provided exceptional service to patients and families. Earlier roles include working as a Library Paraprofessional at Fort Osage School District and as Personnel Training Coordinator at Sam's Club from April 1992 to October 2000, managing various HR responsibilities and overseeing employee training and onboarding processes. Jennifer holds education from Park University, attended from 2005 to 2007.