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Susan Indridason, PMP, serves as the Director of Strategy and Innovation within Microsoft Customer Support, a position held since July 2011, following various roles focused on supportability and program management for Azure and Microsoft applications. Previous experience includes a project management role at Accenture, where responsibilities encompassed the Microsoft Dynamics IT portfolio, as well as contract consulting at Collabera, managing software release and project compliance. Early career highlights include significant contributions to Microsoft’s consulting services and business development efforts. Education includes a BA in Psychology from The University of Montana and an executive education program from Wharton.