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Paula Zuniga has a diverse work experience starting with their current role as a Sr. Customer Support Associate at MicroPort Orthopedics, Inc. where they began in December 2019. Prior to that, they worked at The Stars Group from 2008 to 2019, holding various roles including Sportsbook Gaming Specialist, Spanish License Specialist and Escalation Point, and Bilingual English & Spanish Customer Support Agent. Paula was responsible for providing customer support, developing procedures, and translating content from English to Spanish. Additionally, they worked at TeleTech in 2007 as a Language Quality Assurance specialist, where they analyzed and coached agents on improving their English skills for better customer support.

Paula Zuniga attended Universidad de Costa Rica (UCR) from 2000 to 2002, pursuing a degree in Biology, General. However, their education at UCR was put on hold.