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Benjamin C. is an experienced professional in the financial services industry, currently serving as an AI Content Administrator II at MSU Federal Credit Union since May 2017. In this role, Benjamin manages AI virtual agents and develops content with a focus on diversity, equity, and inclusion. Previous positions include Department Trainer, eServices Loan Officer, and eServices Specialist, where Benjamin excelled in employee training, loan processing, and member support. Prior experience at Fifth Third Bank and Michigan State University involved customer service and social media content creation. Benjamin holds a Bachelor of Science degree in Actuarial Science from Michigan State University.