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Raymond (EJ) Allen is an experienced professional in incident management, currently serving as the Infra Incident and Major Incident Manager at Michelin since April 2024. Prior to this role, Raymond held managerial positions at Cass Information Systems, IAG - Insurance Applications Group, Inc., Windstream, and TD, demonstrating a solid track record in leadership across various organizations from 2004 to 2024. Raymond's educational background includes pursuing a Master of Business Administration with a focus on Project Management at the University of South Carolina Aiken, alongside earning a Bachelor in Applied Science in Advanced Manufacturing Technology from Greenville Technical College and an Associate of Applied Science in Business Management and Information Technology from Spartanburg Community College.