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Michael Casanova began their work experience as a Call Center Representative at AT&T in 2008. Michael then went on to hold various roles within the company, including Manager Quality/M&P/Process - Employee Engagement & Labor Support, Sales Operations Manager, and Senior Project Program Manager. In these positions, they played a key role in driving organizational success through strategic collaboration, innovative training initiatives, and operational efficiencies. Michael also worked as a Regional Sales Manager at Sprint before joining AT&T. In 2024, they joined Mia Aesthetics as the Head of Customer Success/Happiness, where they lead the enhancement of customer experience and employee efficiency.

Michael Casanova completed a certification in Java Programming from Robust IT in 2014. In 2017-2018, they pursued iOS application programming, specializing in iOS Xcode development and Java coding, at Udacity.