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Leah Armstrong possesses extensive experience in the hospitality and gaming industries, currently serving as a Backup Shift Manager at MGM National Harbor since November 2016. Leah's responsibilities include overseeing team members, facilitating development initiatives, and stepping in when the Shift Manager is unavailable. Previous roles at MGM also included Assistant Shift Manager, Slot Operations Shift Supervisor, and Guest Service Representative, showcasing a strong background in guest services, team training, and operational management. Prior to MGM, Leah held positions in various service and leadership roles, including Receptionist at Galleria Salon & Spa, Student Leader at The Restaurant School at Walnut Hill College, and intern at Spruce Hill Manor Bed and Breakfast. Leah holds a Bachelor's Degree in Hotel Management from The Restaurant School at Walnut Hill College and a High School Diploma from Thomas Stone High School.