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Adam Hattrell has over 20 years of work experience in various roles in the technology industry. Adam started their career at Cimio Ltd as a Support Analyst Programmer, where they were responsible for bug fixes, feature enhancements, release control, system test, software installation, software dispatch, and pre-sales benchmarking.

In 1998, Adam joined IBM as a Frontline Support Engineer, later becoming a Lead Engineer and eventually attaining manager status. Adam played a key role in integrating and building European support capability for new US-based acquisitions. Throughout their tenure at IBM, Adam traveled extensively to new sites, recruited and trained new teams, and presented information about new product releases to employees in Europe.

Adam then joined Splunk, a US-based software multinational, as a Direct Support Engineer. Adam was responsible for building out the EMEA Premium Support offering, managing customer relationships, and resolving critical issues. Adam developed effective strategies to improve the service offering and ensure SLAs were fulfilled.

In 2013, Adam was recruited by DataStax, a US-based data management company, as one of their first European staff members. Adam quickly progressed to senior management and then director level. Adam built and led the EMEA support team from scratch, consisting of 18 engineers providing post-sales technical support to customers across multiple territories. Adam also led the full recruitment cycle and achieved a 100% retention rate for all direct reports.

Most recently, Adam joined LogDNA as an Engineering Manager in November 2020. Further information about their role and responsibilities in this position is not provided.

Adam Hattrell earned a Bachelor of Science degree in Computer Science from Royal Holloway, University of London, during the period from 1993 to 1996. The given information does not include any additional certifications obtained by Adam Hattrell.