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Marco Racanelli has extensive experience in data analysis and customer intelligence, currently serving as a Data Analyst - Marketing Intelligence and Customer Intelligence & Marketing Lead at trivago since April 2017, where Marco leads a diverse team and has mentored business analysts. As Co-Founder of Pressure Consulting, established in December 2020, Marco advises small and medium-sized enterprises on customer operations and CRM strategies. Previous roles include Sales Business Analyst, where revenue forecasting and analytics dashboards were developed, and B2B Inside Sales Representative, focusing on software product pitching to hoteliers. Earlier experiences include customer service at Enterprise Rent-A-Car in France to enhance language skills and a volunteer position at the National Galleries of Scotland, contributing to database management and event organization. Education includes a BA (Hons) in French with Marketing Management from Edinburgh Napier University and participation in the Erasmus+ programme at Ichec Brussels Management School.