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Carl Lycett is an experienced professional with a strong background in customer service and technology roles. Currently serving as a Salesforce Administrator, Application Analyst, and Transformation Business Partner at Metropolitan Thames Valley since September 2018, Carl has contributed significantly to enhancing operational efficiencies. Prior to this, Carl held various positions including Contact Centre Operations Manager, Contact Centre Team Leader, and Customer Service Advisor at Metropolitan (housing with care and support) from September 2011 to September 2018, showcasing a progressive career in customer service management and operational leadership.