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Heather Dunphy's work experience includes working as an I&IT Hardware Asset Lead at Metrolinx starting in 2022. Prior to that, they worked at Soroc Technology as a Client Operations Manager from 2016 to 2022, where they were responsible for leading, managing, developing, sustaining, and improving operations in the IT delivery field. Heather also worked at Soroc Technology as an IMAC Manager from 2002 to 2016.

Heather Dunphy holds a Bachelor's degree in Psychology from York University. In addition to their degree, they have obtained several certifications, including "Scrum: The Basics" and "High Performance Habits" from LinkedIn in 2023, "Writing Formal Business Letters and Emails" from LinkedIn in 2023, "Exercising Leadership: Foundational Principles" from edX in 2021, and "Fueling System Safety Certification Course" from FFS PRO® University in 2018. Heather also holds certifications in "POWER PRESENTATION SKILLS," "ITIL VERSION 3 FOUNDATIONS," "SUPERVISORY MANAGEMENT AND LEADERSHIP SKILLS DEVELOPMENT" and "CHAMP" from various institutions.