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Gabriela Fernanda Da Silva is an experienced professional in CRM and SAP consulting, currently serving as SAP CRM/IS-U Sr Team Leader at MetroGAS since November 2020. With a robust background spanning multiple companies, Gabriela has expertise in team management, functional specifications, testing, documentation, and business process support across various industries, including telecommunications, banking, and oil & gas. Previous roles include positions as a CRM consultant at Softtek and Bridgestone Americas, where responsibilities involved backlog administration, middleware integration, and quality assurance. Gabriela holds numerous certifications, including SAP Certified Application Associate in Billing and Revenue Innovation Management, and possesses a diverse educational background, including a Técnico Superior Aduanero with a specialization in International Trade.