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Harsh Desai is a customer service professional with diverse experience in banking and hospitality. Currently serving as a Customer Service Representative at Metro Bank since December 2023, Harsh effectively processes account transactions and ensures accuracy in financial records. Previous experience includes managing customer inquiries at Moto Hospitality, where high-volume multitasking was essential. As a Service Delivery Manager at IndusInd Bank, Harsh successfully resolved customer queries using extensive banking knowledge, achieving a 90% success rate. Harsh also has experience as an Insurance Agent at Kotak Mahindra Bank, where client engagement and market awareness were crucial. Harsh holds an MBA with a focus on data analytics from the University of Bedfordshire, along with postgraduate and undergraduate degrees in Business Administration and Management.