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Claire Picknell is an experienced Operations Manager at Metro Bank, focusing on managing a dynamic Account Servicing team while driving process improvements to enhance customer service. With a long tenure at the Royal Bank of Scotland since 1989, Claire has served as a Senior Business Analyst, involved in significant projects such as a Multi Bank Cash Concentration and Automated Balance Transfer programme ensuring SEPA compliance, and the introduction of a proprietary Account Maintenance solution for international corporate clients. Claire's expertise includes facilitating workshops with stakeholders, documenting requirements, and mapping processes to define Business Operating Models. Claire also has experience from Royal Bank of Scotland International where the role of Senior Business Analyst was held from 1991 to 2015.