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Addison Perez is a professional with a strong background in IT service management, program and portfolio management, as well as technical support. Addison has experience working in various roles across different industries, including leading technology initiatives and projects. Currently serving as an IT Service Management Senior Specialist at Metro Pacific Tollways Corporation, Addison focuses on developing and implementing ITIL service operations processes. Addison holds a Bachelor's degree in Information Technology from University of St. La Salle and is currently pursuing a Master of Business Administration with a specialization in Enterprise Management from University of Southeastern Philippines.