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Vicki Pryer is a seasoned professional with extensive experience in management and operations within the financial services industry. Currently serving as Senior Manager Admin Delivery at MetLife Australia since September 2018, Vicki has previously held significant roles at Suncorp Group, including Leader Life Policy Operations and Leader Risk Administration, where key achievements included implementing innovative processes that enhanced operational efficiency and team performance. Prior experience also includes managing diverse teams at Genworth Australia and St.George Bank, focusing on mortgage processing and customer service, as well as a role as Small Business Banking Manager at ANZ, managing a portfolio of small business clients. Vicki’s career is marked by a strong emphasis on leadership, process improvement, and customer satisfaction.