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Rachna Singhal serves as the Vice President of Global Shared Services and Site Leader at MetLife, with nearly 20 years of experience in the shared services industry, highlighting expertise in managing change and thriving in challenging environments. Prior to MetLife, Rachna worked at GE Capital as Vice President of Operations Delivery and Relationship Management, overseeing consumer finance operations across multiple countries. Educational credentials include an Executive Education program in Leadership from INSEAD, an MBA from the University of Baltimore, and a Bachelor's degree from Lady Shriram College, complemented by early education at Delhi Public School - R. K. Puram.