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Jb Kumar is a skilled Servicenow Developer/Admin with extensive experience in the field. Currently at Metapro Solutions since August 2016, Jb focuses on analyzing and understanding business requirements, gathering user, functional, and non-functional requirements, and translating these into user-oriented solutions. Prior to this role, Jb worked at WINit from January 2014 to February 2015, where responsibilities included configuring inbound email actions to create incidents or requests and modifying forms based on configuration needs.