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The Technical Support and Engineering team at Metacom is responsible for ensuring the reliability and efficiency of the company’s network services. They provide Tier 2 support and specialized assistance, troubleshoot technical issues, and collaborate on custom hardware and software solutions. This team also plays a key role in network design, implementation, and maintenance, while ensuring compliance with regulatory standards through documentation and coordination efforts. Their expertise supports Metacom's mission of delivering seamless, secure connectivity for clients in diverse sectors across challenging markets.