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Jean Chaves Olazo has a diverse work experience in the field of IT support. Jean most recently worked at Datasite as a Senior Desktop Systems Support. Prior to that, they were an IAM Specialist at Stewart Title, where they provided operational support for IAM-related matters, automated tasks using PowerShell, and worked with tools like Active Directory and Azure AD. Before Stewart Title, Jean worked as a Windows UEX Support Engineer at Microsoft. Jean also has experience as an IT Desktop Support at Midland Credit Management, where they addressed user tickets and conducted remote troubleshooting. Jean started their career at Western Union, where they first worked as a Technician for EUC Solutions Support and later transitioned to the role of Technical Support Technician. During their time at Western Union, they provided technical support to end-users, resolved incidents, troubleshooted applications, and served as a trainer for new technicians.

Jean Chaves Olazo began their education in 2014 at COTEPECOS, where they pursued a Middle Technician degree in Software Development. Jean completed their studies at COTEPECOS in 2016.

In 2018, Jean Chaves Olazo enrolled in Universidad Metropolitana Castro Carazo and is currently pursuing a Bachelor's degree in Ingeniería informática. Jean is expected to complete their degree in 2024.

In terms of additional certifications, Jean Chaves Olazo obtained the Google Cloud Computing certification from Google in July 2020. In 2021, they obtained multiple certifications from LinkedIn, including Applied AI for IT Operations, Becoming a Product Manager, CompTIA A+ (220-1001) Cert Prep 1: The Basics, CompTIA A+ (220-1001) Cert Prep 2: Microprocessing and RAM, CompTIA Security+ (SY0-601) Cert Prep: 1 Threats, Attacks, and Vulnerabilities, Creative Collaboration, Project Management Foundations, and System Administration: Backup and Recovery. In 2022, they obtained the Deploying Azure Active Directory certification from LinkedIn.