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Karla Burda is an accomplished professional with extensive experience in customer service management and communications. Currently serving as Director of Customer Service Management at Merck since 2017, Karla has held multiple roles within the company, including Associate Director of the US Customer Contact Center Service and Solutions. Prior to rejoining Merck, Karla was Vice President of Commercial Consulting/Customer Success for North America at Dun and Bradstreet from 2014 to 2017. Karla's earlier tenure at Merck included positions as Associate Director of Marketing Communications & Channels and Leader of Contact Centers. Karla began a career at Merck in 1999, where roles included Project Manager. Karla holds a Master of Business Administration (MBA) degree from DeSales University.