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Hermien Ratcliffe is an experienced professional currently serving as the Head of CoE, Key Capabilities and Agile Transformation expert at Merck Group since September 2022. Prior to this role, Hermien held multiple leadership positions at A.P. Moller - Maersk from December 2015 to September 2022, including Lead Programme Manager and Global Head of Digital Delivery. Additional experience includes roles at Exact, KPN, Wolters Kluwer, Nokia, and Vodacom, with responsibilities spanning product management, business consulting, and technical assistance. Hermien holds a Master's degree in Information Technology from The Open University and has achieved certification as a CBAP from the IIBA and as a Certified PO from Scrum.org.