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Bill Tongoulidis is a seasoned professional with extensive experience in risk management and operations across the financial services and insurance industries. Bill currently serves as a Senior Manager and Senior Risk Manager at Mercer since April 2023. Prior positions include Manager of Business Controls and Monitoring at BT and Life Product Risk and Controls Manager at CommInsure. Bill has a demonstrated track record of implementing process improvements, enhancing service delivery models, and achieving operational efficiencies throughout various roles at prominent organizations such as ANZ, Munich Re, MetLife, TAL Australia, and Colonial Mutual Pty Ltd. Bill holds an Associate's Degree in Accounting from TAFE NSW, which complements a robust career in leadership and risk management.