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Troy Mandeville is a seasoned IT professional with extensive experience in system administration and technical support. Currently serving as a Senior System Administrator for the City of Mercer Island since July 2016, Troy has previously held key roles including Senior Support Engineer at DS-IQ, IT Specialist III for the State Board for Community and Technical Colleges, Service Technician at Data Doctors, and Lead Help Desk Consultant at Western Washington University. Troy's expertise encompasses managing desktop, network, and server support, hardware management, cloud service deployments (Azure and Office365), virtual machine infrastructure, and compliance with licensing agreements. Troy holds a BA in Business Administration with concentrations in Management Information Systems and Political Science from Western Washington University.