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Jonathan Osorio is an experienced IT professional with a strong background in application support and technical analysis. Currently serving as an Application Support Analyst at Mercatus Technologies Inc. since January 2020, Jonathan has developed expertise in troubleshooting and resolving production issues. Prior experience includes working as a Technical Support Analyst for Cloud Solutions at Ingram Micro Cloud, where Jonathan provided support for various Microsoft products. Furthermore, Jonathan has experience in customer service from a role at Aramark and in desktop support from Liverpool C.A., emphasizing skills in software installation, customer assistance, and financial transactions. Jonathan's education includes studies at Centennial College and CIMT College.