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Nicolle Groover has a diverse work experience in various roles and industries. Nicolle is currently working as a Director - HUB Services, Market Access at Mercalis, where they oversee operational reimbursement program teams and ensures adherence to client service levels and operational efficiency. Prior to this, they worked as a HUB Service Consultant at GLG, utilizing their 15+ years of experience in healthcare and HUB Service industry to help clients solve business challenges. Nicolle also has experience as a Director HUB Operations and Implementation Project Manager at CareMetx, LLC, where they successfully managed daily operations and supervised team members from diverse departments. Nicolle has also held positions at Lash Group, Blue Cross NC, and N'Light'N LLC, contributing to project management, operations, and client satisfaction roles. Overall, Nicolle Groover's work experience demonstrates their expertise in program management, team leadership, and operational efficiency.

Nicolle Groover attended North Carolina Agricultural and Technical State University from 1993 to 1998, where they studied Communication and Media Studies. In 2010, they obtained an Associates Certificate in Business Analysis from The George Washington University, specializing in Foundations of Business Analysis. Additionally, they hold various certifications including a Certification of Coaches Training from Master Coach University (obtained in November 2021), as well as certifications in Project Management and Lean Six Sigma Green Belt. Nicolle has also completed courses in Communicating in the Language of Leadership and Speaking Confidently and Effectively through LinkedIn.