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Mohamed A. is an experienced IT professional specializing in technical support and service desk operations. Currently serving as a Tech Support Engineer at ME+EM Ltd since May 2023, Mohamed previously worked as an IT Service Desk Analyst at St Mungo's from October 2022 to March 2023, and as a Desktop Support Engineer at both Cloud Gateway and GlobalNet between June 2022 and July 2022, respectively. Prior experience also includes a role as a Service Desk Analyst at Ayatin & CO Accountants from December 2019 to January 2021. Throughout these positions, Mohamed A. has demonstrated proficiency in logging and prioritizing calls using ServiceNow, as well as in performing software, hardware installations, configurations, and troubleshooting.