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Rafael C. Moncada

Senior Information Technology Support Engineer

Rafael C. Moncada has a diverse work experience spanning over several industries. Rafael C. started their career in 1991 as a Website Coordinator at Integral, where they were responsible for updating and customizing graphics for company websites and intranet. Rafael C. worked there for 10 years.

In 2001, Rafael briefly worked as a Computer Salesperson at Best Buy before joining Santa Ana Star Casino as a Marketing Internet Specialist. Over the course of 9 years, they advanced to managing all website content and implemented the casino's social media presence on platforms like Facebook and YouTube. Rafael C. also maintained the promotional outdoor marquee sign.

From 2012 to 2013, Rafael worked as an Internet & Social Media Specialist at Buffalo Thunder Resort & Casino, where they successfully revamped the company's Facebook and Twitter accounts to create a more engaging and interactive environment for guests.

Rafael C. then transferred to Downs At Albuquerque Inc in 2013 and served in various roles, starting as a Website/Social Media and Content Manager. In this position, they developed and published web content for the company's website and social media pages. Rafael C. also supported the IT department with networking and hardware/software issues as needed.

In 2014, Rafael was promoted to Website Content Manager at The Downs of Albuquerque Racetrack & Casino, where they took on additional responsibilities as a graphic designer for marketing collateral and digital media. Rafael C. also provided IT support, including networking, system administration, and help desk calls.

From 2019 to 2020, Rafael worked at Meow Wolf as an IT Systems Analyst, managing vendor and software contracts and performing various IT duties such as project management, help desk support, and telecom troubleshooting.

In 2021, Rafael joined Sandoval County Government as an IT Support Technician, providing technical assistance to employees and resolving hardware and software issues. Rafael C. worked there until 2023.

Currently, Rafael serves as a Senior Information Technology Support Engineer at Meow Wolf, leveraging their expertise to support the company's IT infrastructure.

In addition to their professional experiences, Rafael also worked as a Freelance Social Media Consultant & Graphic Designer/IT from 2020 to 2023, utilizing their marketing experience in the casino industry to provide services in social media management, website content management, and graphic design.

Rafael C. Moncada's education history begins with obtaining a High School Diploma in General Education from Mount Diablo High School in 1989. Following this, Rafael attended Diablo Valley College from 1990 to 2001, focusing on Administration of Justice. In 1999, Rafael briefly attended New Horizons, and again in 2003, though no specific degree or field of study is indicated for these periods.

Location

Albuquerque, United States

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