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Joaquin Pineda is an experienced professional in customer success and account management with a robust background in various industries. Currently serving as Global Manager of Customer Success at Menlo Security Inc. since December 2019, Joaquin previously held roles at OpenDNS (now part of Cisco) as an Enterprise Customer Success Manager and Design Thinking Facilitator, and at UTi Worldwide as Global Strategic Account Manager and Manager of Customer Success Americas. Joaquin's expertise includes managing client deliverables, resolving complex support issues, and leading cross-functional teams to create tailored solutions. Prior experience includes positions at Gigya and CEVA Logistics, focusing on customer engagement and account management. Joaquin holds two Bachelor’s degrees in Raza Studies and International Relations and Affairs from San Francisco State University.