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Suelen Michael has a diverse work experience in customer service roles. Suelen currently works as an Assistente Customer Experience at Memed since March 2022. Prior to that, they worked at Atento Brasil as an Assistente de Relacionamento Digital from June 2019 to April 2022. Before joining Atento Brasil, Suelen worked at Contax S.A. as an Atendente Pleno from September 2016 to March 2019. Suelen started their career as an Atendente Junior at Atento Brasil in January 2015 and ended in November of the same year.

Suelen Michael attended Centro Universitário UniCarioca from 2018 to 2021, where they studied Gestão de Recursos Humanos. Prior to that, from 2016 to 2017, they studied Português as an Assistente de RH at Senac RJ.