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Cláudio Ramos is an experienced professional in CRM and marketing, currently serving as Supervisor - CRM at ²Ñé±ô¾±³Ü³ú since July 2021, where responsibilities include leading e-commerce and retail teams, developing dashboards, and managing customer acquisition and retention strategies. Previously, Cláudio worked as a Senior CRM Analyst at ²Ñé±ô¾±³Ü³ú and as a CRM Analyst at B2W Digital, expanding brand personalization strategies and improving user experience. Early career roles included planning analysis at The Coca-Cola Company and marketing internships at Puig and Eletrobras. Cláudio holds a specialization in Marketing Management from Universidade Federal do Rio de Janeiro and a bachelor's degree in Economics from Universidade Federal Fluminense, along with ongoing studies in Administration at Universidade Federal do Rio de Janeiro.