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Patti Cappucci is an experienced professional in the technical support and service management field. Currently serving as the Managed Services Organization Team Lead at Melillo Consulting since March 2014, Patti ensures customer satisfaction and resolution of technical support requests for a diverse clientele. Prior experience includes working as a Software Support Analyst at Linium from March 2011 to November 2013, where Patti managed technical support for HP software products and successfully resolved a significant proportion of reported issues. Additionally, Patti served as a Service Manager System Admin at Johns Hopkins Hospital from August 1998 to March 2011, overseeing the administration of HP software and implementing key management modules for a large user base. Education is ongoing at Northern Essex Community College, which has spanned from 1991 to the present.