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William Wong is an experienced professional in customer data and insights, currently serving as the Manager Customer Data & Insights at Melbourne Water. Previously, William held roles such as Senior Manager - Client Experience and Insights Manager at Grant Thornton Australia. Additional experience includes working as an Associate at Beaton Research + Consulting and as a Consultant at Nature Research. William's educational background includes a Master of Applied Commerce in Marketing and a Bachelor of Science in Biochemistry & Molecular Biology and Biotechnology, both obtained from the University of Melbourne. William also dedicated a period to full-time parenting during a career break.