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Mike Hildebrandt is a seasoned professional with extensive experience in technical support and technology services, currently serving as a Support Technician at Mekorma since May 2014. In this role, Mike specializes in troubleshooting issues related to GP Dynamics and Mekorma software, alongside documenting core issues using Microsoft CRM. Previously, as a Microsoft Certified Technology Specialist at NextCorp from November 2007 to December 2013, Mike provided strategic support to over 250 Microsoft Dynamics users, maintaining high satisfaction ratings from users, including C-level executives. Mike's career began at Airpro Mobile Air Conditioning, where responsibilities included inventory analysis and vendor cost assessment as a Purchasing Expeditor and Sales Support from May 2002 to October 2007. Educational achievements include a Bachelor of Science in Education/Psychology from the University of North Texas, as well as various certifications and degrees from Eastfield College and KD Studio.