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Anthony Quilala is an accomplished Customer Relations Manager at Megabyte Systems Inc. since May 2007, focusing on ensuring satisfaction among county government clients by addressing their challenges and exploring innovative solutions. Previously, Anthony served as a Customer Support Manager, enhancing operational efficiency through the implementation of a new CRM ticketing system and the establishment of a Training and Documentation department. Earlier roles included Data Entry Manager at Maximus, where leadership of a 100-member team optimized timely enrollment processing, and New Business & Individual Associations Supervisor at the Pacific Business Group on Health, where Anthony facilitated client relations with major health carriers. Anthony holds a background in quality control from NEC Corporation and has experience in inventory management from Thrifty Drug Stores and Ross dress for Less. Currently pursuing further education in Business Administration and Project Management, Anthony's academic credentials include studies at the University of Phoenix and the University of the People, along with ongoing Coursera courses in project management methodologies.