ÂÜŔňÂŇÂ×

Carol is a risk management specialist based in Ft. Worth, Texas. For the past 18 years, she has trained managers and staff members in long-term care facilities across the country about the benefits of exceptional customer service and risk management. She has offered training programs at numerous state conferences, professional groups, and individual facilities. Carol’s expertise includes regulatory compliance consulting, site audits, and regulatory research for nursing units, rehabilitation units, and other post-acute and long-term care facilities. Her areas of expertise include risk management, quality assurance and performance improvement, program development, and training. She holds a master’s degree in speech pathology and has more than 18 years’ experience in long-term care management and consulting. Carol has authored several books and is published in articles regarding Risk Management and Customer Service. Throughout her career, Carol has held positions as a university professor, a clinician in private practice, and a clinician and manager in acute care hospitals and long-term care facilities. She has also published articles on clinical care issues. She obtained her bachelor’s degree at California State University in Los Angeles and her master’s degree at San Francisco State University.