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Katrina Baxter has extensive experience in customer retention and sales across various industries. Currently serving as a Retention Specialist at Medical Guardian since September 2017, Katrina previously worked as a Life Insurance Agent at Colonial Penn Life Insurance for a brief period, where responsibilities included selling life insurance and data entry. Prior roles include Retention Specialist at 1&1 Internet, Inc., where Katrina achieved notable success in saving accounts and managing high-volume calls, as well as Call Center Representative at M. Davis and Company, handling consumer outreach. Katrina's experience also includes a position as a Call Center Retention Agent at Connect America Medical Alert Company, where account retention was prioritized, and ownership of Food For Thought, a business creating customized gift baskets and baked goods.