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Kristin West, MA, CTRS, WCCF, CSQA has a diverse range of work experience in the healthcare industry. Kristin most recently served as the Director of Customer Service and Quality Assurance at Medical Answering Services LLC since October 2020. Prior to that, they worked at Rome Memorial Hospital, where they held the positions of Director of Risk Management and Patient Experience and Risk Manager from July 2016 to December 2016.

From November 2014 to July 2016, Kristin was the Manager of Patient Services at Bassett Healthcare Network. Before that, they were the Director of Waiver Services at Resource Center for Independent Living from August 2013 to January 2015.

Kristin also worked as a Senior Quality Analyst at RCIL from December 2011 to August 2013. Kristin began their career at Upstate Cerebral Palsy as a Workforce Engagement Specialist from 2006 to 2011.

Throughout their career, Kristin has demonstrated their expertise in customer service, quality assurance, risk management, patient experience, and waiver services.

Kristin West, MA, CTRS, WCCF, CSQA attended the University of Phoenix from 2002 to 2004, where they obtained a Master of Arts degree in Education/Adult Education/e-Education. Prior to that, from 1999 to 2001, they attended Utica University and earned a Bachelor of Applied Science (BASc) degree in Therapeutic Recreation/Recreational Therapy. Kristin also obtained a Bachelor's degree in Therapeutic Recreation/Recreational Therapy from Utica University during the same period.

In terms of certifications, Kristin West is a Certified Therapeutic Recreation Specialist (CTRS®), which they obtained in May 2002 from the National Council for Therapeutic Recreation Certification. Kristin also holds the Certified Service Quality Associate (CSQA) certification from the CSQA Institute, which they obtained in March 2021.